Customer Experience Come to the Fore as CariZMa Teams up with US-based TCCS in Region
December 04, 2007
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Client(s):
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CariZMa
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Call Center School
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CariZMa, a leading Dubai-based business consulting and training solutions company focusing on ‘customer experience management,’ today announced its partnership with The Call Center School (TCCS), a leading US-based company dedicated to the professional development of individuals in the call centre industry.
The partnership will manifest itself next week when both companies host the first joint training sessions in Dubai that will cover workforce management, performance measurement, quality assurance, strategic planning, organizational design, project management, business process improvement, performance review, and coaching.
As a founding Partner of The Call Center School, Pam Trickey delivers worldwide training programs, provides instructional and course development expertise, performs call centre audits and training needs analysis. She is also responsible for The Call Center School’s business development efforts both in the United States and abroad.
The Call Center School (TCCS) is dedicated to the professional development of individuals in the call centre industry. It offers a comprehensive curriculum of training programs to fit the needs of all personnel in the call centre industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists and industry vendors.
CariZMa was launched in Dubai in 2003 and works with a number of leading organizations in the Middle East region such as the National Bank of Kuwait (NBK), MTC (Zain), Al Rajhi Bank and Riyad Bank.