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RAKBANK’s Winning Streak Continues with 2008 Service Quality Award

December 01, 2008
Country: Swaziland
Client(s):
RAKBANK, one of the UAE’s leading retail banks, has announced that it has been voted best bank in customer service for the third year running in an independent study of the UAE retail banking industry. The 4th Annual Bank Benchmarking Survey, conducted by Ethos Consultancy, has rated the bank’s customer service as topmost among the industry and leading “by a substantial margin”. The award comes at a time when the bank has completed the implementation of several new initiatives, with the objective of distinguishing its service levels from the rest of the banking industry. The annual benchmarking report states that “RAKBANK are clearly heading the pack in this regard, and their consistency over the past four years is a strong and resilient show of commitment towards their customers.”
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