IT Technical Support at Confidential Company

Description :
A leading Educational Institution is now recruiting for the position of IT Technical Support; the Institution offers attractive compensation packages and opportunities for self development and career enrichment. Qualifications: • Bachelor Degree in IT, Computer Science or a related field • Fluency in English and Arabic is a must. • A minimum of three years of experience. Responsibilities: • Provide client support and technical issue resolution via E-Mail, and other electronic medium. • Installing and configuring computer systems. • Monitoring and maintaining computer systems and networks. • Troubleshooting system and network problems and diagnosing and solving hardware/software faults. • Identify and correct or advise on operational issues in client computer systems. • Proficient in Internet related applications such as E-Mail clients, and Web Browsers. • Able to promptly answer support related email, phone calls and other electronic communications. • Replacing parts as required. • Providing documentation support. • Running network applications to support systems and users. • Supporting new applications and setting up new users. • Working continuously on a task until completion. • Testing and evaluating new technology.

Job Skills :
• Excellent communication (oral and written), interpersonal and organizational skills. • Ability to work under pressure. • Self motivated, detail-oriented and organized. • Able to work independently and efficiently to meet deadlines. • Prioritizing and managing several open cases at one time. • Experience with hardware and software issues.

Career Level :
Mid Career

Employment Status :
Full time

Gender :
Male

Nationality :
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen