H.H. Sheikh Hamed bin Zayed, Chairman of the Higher Corporation of Specialized Economic Zones (ZonesCorp), today unveiled the authority’s upgraded Investor Center. The revamp is the first in a line of investor-focused initiatives at ZonesCorp to deliver on an improved customer experience and to strengthen the authority’s investor relationships and services.
Commenting on the occasion, H.H. Sheikh Hamed bin Zayed said, “ZonesCorp is leading the way for industrial development in the Emirate of Abu Dhabi. As the only entity mandated to provide industrial licenses in the Emirate, ZonesCorp plays a strategic role in the Emirate’s diversification efforts by increasing the industrial sector’s contribution to the GDP. By continuously building and developing industrial infrastructure and upgrading our services and policies, we are better equipped to attract foreign investors and build partnerships with the private sector.”
In its drive to overhaul its customer-facing processes, ZonesCorp has drastically reduced its lengthy industrial license application processing times from three months to one business day. The once-cumbersome process that had investors shuttling between government agencies to complete an application also now provides investors a single point of contact to help process their applications.
H.E. Hussain Al Nowais, Chairman of ZonesCorp’s Executive Committee, commented on the new initiative, saying, “Developing our investor services is one of our highest priorities here at ZonesCorp. Several months ago, we investigated and defined the key challenges for investors and this is our first milestone in ensuring client needs and requirements are being met with the highest levels of customer service. With an average of four industrial licenses issued per day, ZonesCorp will continue to improve its efficiencies and the development of its investor services.”
In addition to faster approval times, new investors will also benefit from a new organization of Investor Managers and Officers, trained and on hand to cater to investor questions and requirements to help facilitate the business set up process. The measure will help guarantee greater transparency and reinforce ZonesCorp’s commitment to an investor-centric approach to serving both new and long-standing customers.