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Dubai utility accused of hiking charges

DUBAI - Residents have accused Dubai's state-owned utility of hiking water and electricity charges without any explanation after their bills surprisingly went up drastically, UAE daily the National reported on Sunday.

"We can't afford this and will simply have to leave Dubai if this continues," Kellie Whitehead, a resident of Arabian Ranches, was quoted as saying, adding that the September utility bill increased to 5,000 dirhams ($1,362) from 2,500 dirhams in August.

Dubai Electricity and Water Authority (DEWA) contends people have been confused by a new billing format and "there is no increase in tariff charges", the newspaper reported.

Angry residents are taking their fight over the internet, forming a group called "My Dewa bill increased in September 09 by a crazy amount for no reason!" on social networking site Facebook, the National reported.

Utility payments form a significant portion of monthly expenses for expatriates in the UAE, which subsidises water and electricity for its citizens.

Residents in the emirate of Sharjah recently protested that state-run utility Sharjah Electricity and Water Authority doubled power tariff rates for businesses and hiked them by 50 percent for homes in September to match rising output costs.


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User Comments
orange
Nov 09, 2009 at 15:06
We should be not new to this. I am sure anybody can tell stories not only about DEWA bills. Did they explain about the new tariff for the public transport? We were simply informed that the new fare rates are such amounts, just that. What makes it worse is that I had 4 NOL card complaints since September for overcharged fare but not even 1 was resolved until now. All I hear is "we are sorry for the inconvenience caused." Really? Are they sure they are sorry for that? That statement is just an indirect way of saying, "Thanks for the extra money we took from your NOL card load. We need your money to help us survive this recession." Taking anything for your own from the owner without the latter's permission is stealing, and it is not acceptable in any religion I know.
tom@jerry
Nov 09, 2009 at 11:26
If there is no increase in tariff, why our DEWA bills became double? The Metre Reader made a mistake? Oh sorry, the computer crashed and the data is not accessible anymore so they put double the price of DEWA! What is this?
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