Implementing Quality Assurance & TQM in Service Departments or Industry

After attending this program the participant will be able to guide such an implementation, he will be able to prepare the required implementation plans and checklists. Participants will normally be motivated personnel from all service departments including: Management, Engineering, Purchase, Utilities, Maintenance, Finance, Audit, Documentation, Administration, Personnel, HRD, Accounting. This program is intended for: - Health Hospitality Services Communication Services. - Maintenance, Utilities. - Financial Services. - Professional Consultants. - Administration Departments. - Test and Design Centres. - Purchasing, Research Development Organizations.